Terms & Conditions

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Salon Stockroom’s relationship with you in relation to this website.

1. Customer Requirements

Trade Only

The Salon Stockroom operates exclusively as a wholesaler; we do not sell to the general public. By placing an order with us you are confirming that you are a qualified or student Hairdresser, Beauty Therapist, Nail Technician, and as such are competent in using the products sold on this website.

We will not be held responsible for any injury or damages incurred by users of the products we sell. As a business user, it is your responsibility to ensure that you are insured for products that you are using.

Products are for professional use only and are supplied on the understanding that they not be listed for resale on eBay, Amazon, or other third-party sites.

Very Important Boring Bit! 

Proof of Professional Status

We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer. We may ask for :

- Salon business card and a letter from a solicitor or accountant.
- Third-party insurance certificate.
- Course completion certificate.
- Student enrolment letter, stating course dates.
- Trade reference or buying card from another hair and beauty trade supplier.
- Business cheque book or business credit card.

• Along with one of the following forms of identification:

- Driving licence.
- Utility bill.
- Passport.

 

2. Products

Product Availability 

All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfil the order, we will notify you by e-mail at the address given by you in your registration form.

Stock is allocated on a first come first served basis once your order reaches our main server.

The Seller does not guarantee the availability of any item based on stock figures shown.

3. Pricing

Corrections & Changes

We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and The Salon Stockroom reserves the right to refuse to supply to any individual or company for whatever reason.

Special Offers

Special offers are subject to availability and may change without notice.

 

4. Payment Procedures

Payment Security

We use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information.

We keep your information confidential via shopify.

5. Website Content and Information

Website Information

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Colours of products may vary due to differences in camera/monitor settings; product packaging may also be different to that shown.

6. Privacy & Security

Online Account Security

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.

You agree to accept responsibility for all activities that occur under your account.

If you believe that your password has become known to anyone else, you must inform us immediately and change your password at the first opportunity.

Your password should be at least six characters comprising both numbers and letters in both upper and lower case.

It is advised for security purposes that you logout of your Salon Stockroom account after finishing your purchase.

 

7. Delivery 

Dispatch Times

We aim to dispatch orders within 24 hours; however this can vary due to stock availability.

Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

We can only deliver to UK addresses

We cannot deliver to BFPO addresses.

Free Delivery Offer - LS and BD postcode orders over £60 are delivered by me or my glamorous assistant free of charge!

Force Majeure - The Salon Stockroom shall be entitled to cancel or delay delivery of orders if we are delayed, hindered, or prevented from delivery through circumstances beyond our control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god, or failure to deliver by suppliers or couriers.

 

8. Returns

Returns Policy

Goods bought online should be returned within 14 days of delivery, unused and in their original packaging. If goods are returned in an unsaleable condition, we reserve the right to return these to you. 

Please email us at hello@thesalonstockroom.com  to request a return 

Please ensure a copy of your invoice/receipt accompanies the return.

We strongly recommend you use recorded delivery as we cannot accept responsibility for any lost goods. Please email your tracking number to hello@thesalonstockroom.com

Customers are responsible for the cost of return postage.

The original delivery charge cannot be refunded.

Due to hygiene regulations we cannot accept returns (subject to our discretion) of the following products if product packaging has been opened: scissors, razors, clippers and trimmers, cosmetics, hair brushes, hair extensions, straighteners and tongs, body jewellery, aerosols, piercing tools, manicure and pedicure tools. This list is not exhaustive and does not affect your statutory rights.

Some items, such as peroxide, may be prohibited by certain carriers and you may not be able to return these to us - please bear this in mind when ordering.

Faulty, Incorrect or Undelivered Goods  - We take great care to ensure all goods you receive are correct and undamaged. In rare cases where incorrect or damaged goods are received (or where goods you expected to arrive haven't) you must inform us within 48 hours of delivery/expected delivery to hello@thesalonstockroom.com

For faulty or incorrect orders that need to be returned, we will refund the original cost of delivery at our discretion.